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Information Technology Support in The College

Windows 10 End of Life (EOL) migration to Windows 11 on 10/14/25

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  • IU Secure issues? We can help

IU Secure issues? We can help

September 7, 2016

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Are you having trouble with IU Secure? If so, make sure your username and passphrase are correct. UITS has found this to be a common reason some users are experiencing problems connecting.

For more information, visit the IU Knowledge Base (kb . iu . edu) and enter “docid:awws” into the search field.

If you have verified the correct credentials, but are still having problems, contact the IU Support Center (enter “docid:abxl” into the search field of the Knowledge Base for details).


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The College of Arts & Sciences

Indiana University

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  • About Us
  • Support Request
    • Chem ITG
    • Zone 4 (CITO)
    • Footprints (PBS)
    • IT Incident
    • By Zone or Department
    • Zoom Support
    • Kaltura Support
    • Canvas Support
    • Help Me Decide
  • Storage
    • Storage @ IU
    • Cloud Storage
    • OneDrive
    • Google Drive
    • Geode
    • Scholarly Data Archive (SDA)
    • Unit File Servers
    • Critical Data Infrastructure
  • Security/Policy
    • College IT Guidelines/Procedures
    • Incident Response Reporting
    • IU IT Policies
    • IU Polices Hierarchy Explained
    • Data Classifications
    • HIPAA
    • FERPA
    • SecureMyResearch Cookbook
    • ASQA HRMS & AUA/FERPA Compliance Lookup Tool
    • USSS AUA/FERPA Compliance Lookup Tool
    • Acceptable Use Agreement
  • Services
    • 3D Printing
    • Linux Administration – Landscape
    • Future Development
  • Software
    • Software and Services Selection Process Form
    • OriginPro
  • Resources
    • Campus Networks Speedtest
    • COVID-19
    • Faculty IT Advisory Council
    • Faculty Tech Guide
    • For IT Pros
    • High Performance Computing (HPC)
    • IT Checkup Tips
    • IT Outages/Construction Alerts
    • IUanyWare
    • IU Directory
    • IU Fax
    • IU Knowledge Base
    • IU Open Source
    • IUware
    • One.IU
    • Zoom and Teams at IU
    • Zoom/Canvas Solutions
  • Contact Us
    • By Zone or Department
    • IT People
    • College Technology Leadership Team (CTLT)
    • CoAS Storage Architect

The College of Arts & Sciences